Frequently Asked Questions
How do I access my lab after purchase?
After completing your purchase, you will receive an email with instructions and a unique access code. You can also access your labs from your dashboard by clicking on "My Labs".
How long do I have access to a lab?
Lab access duration varies by product. Most labs provide access for 180 days from the date of purchase. Check the product description for specific details.
Can I extend my lab access?
Yes, you can purchase an extension for most labs. Contact our support team for assistance with extending your lab access.
What are the system requirements?
Our labs run entirely in your browser. You need a modern web browser (Chrome, Firefox, Edge, or Safari), stable internet connection, and JavaScript enabled.
Do you offer refunds?
Refunds are available within 7 days of purchase if you have not accessed the lab. Please review our Terms and Conditions for complete refund policy details.
Can I share my lab access with others?
No, lab access is licensed for individual use only. Sharing access credentials violates our Terms of Service and may result in account suspension.